Registration

General Terms and Privacy Regulations of Suitcase talen

Your online registration is a contract with Suitcase talen. By registering you agree with the General Terms and Conditions.

Payment and cancellation of the course

Students pay the first of three installments shortly after registration and the second when class starts. Students may terminate the course after the first month and Suitcase talen reimburses the second installment minus € 45,- administration costs. In case students terminate the course after more than one month, they have to pay the full course.

In case the student does not pay the course him- or herself, the contractor (the employer or some other authority) must pay the fee in one payment. In case the student does not complete the course, the contracting party has to fulfill the complete payment.

In case the student or the contractor does not pay the invoice in time, Suitcase talen will charge collection costs. These costs amount to a minimum of 15% of the invoice, and the costs of collection, with a minimum of € 40,-. The expiry date of the payment is recorded on the invoice.

The student may only cancel participation inmediately after the first month. The cancellation has to be done by e-mail and is only valid after it has been acknowledged by Suitcase talen by e-mail. In the event of a later cancellation than directly after one month the student has to pay the full fee. Suitcase talen may cancel a course in the event of insufficient enrollments by e-mail, with at least 5 business days’ notice. Suitcase talen will not pay any claim to the student or contractor. In case the course has already been paid, Suitcase talen will reimburse the tuition fee.

Presence in class and cancellation of class

In case a student leaves for holiday or is unable to attend one or several classes of a standard course the student can follow the classes online, but there will be no opportunity to catch up the lessons. In event of the tutor’s absence, Suitcase talen will arrange a solution.

Privacy regulations

Personal data of the students, such as their name, address, date of birth, and also data about the progress of the students will be used by Suitcase talen in accordance to the AVG (Algemene Verordening Gegevensbescherming- GPDR).

Personal data will not be provided to others.

The teacher who conducted the written and oral tests and evaluated them informs the students about the results and how the evaluation was performed. To assess the language level of the students Suitcase talen uses both paper and computer tests of Bureau ICE (Experts in tests) which are used on all educational institutions in the Netherlands. The tests of Bureau ICE are secret, so they cannot be reviewed by the students. The results are determined following prescribed standards and cannot be discussed.

One year after the student has finished his or her course, all the documents that the student produced, like tests and written assignments, will be destroyed. Suitcase talen asks for the student’s permission in case Suitcase talen wishes to use these products for educational purposes such as a teacher training or the preparation of a textbook.

Data of each student such as starting level, end level and duration of his the student’s studies are retained until one year after the student has finished the course for possible audits by contractors or other organizations that monitor the quality of Suitcase talen.

The student may request Suitcase talen to see the student’s personal data, to correct them or to remove (part of) them - as far as not needed for school procedures.

The student has the right of data portability: the right to transfer personal data.

The student has the right to cancel a permission that the student gave before.

In case the student has a complaint about the student’s privacy in relation to Suitcase talen, the student can follow the complaint procedure.

Student data may be accessed by Suitcase personnel only under strict conditions of confidentiality.

Student data are stored digitally or on paper using standard office security precautions (computers protected by strong passwords and security software, premises protected by burglar and fire alarms).

Questions about privacy in relation to Suitcase talen may be sent to info@suitcase.nl, mentioning ‘privacy’.